Frequently Asked Questions
What is this?
We offer luxury lip products for anyone who loves putting delicious things onto your lips. Oh, and they’ll hydrate your lips in the most natural way possible! That’s right – all of our products are as good as edible and colored only with bright superfood powders, like pink dragonfruit, blue spirulina, or turmeric. Why? Because it’s fun and because of the extra antioxidants! Toxin free, gluten free, cruelty free, made in Canada – Shop Here for the best lip balm you’ll ever own!
Will it colour my lips?
No. The only thing that shows up on your lips is pure, uninhibited gloss!
Why does my product look different from the website pictures?
We use all natural ingredients (that included pigments) and hand pour each batch. Because of that, some color variation is bound to occur. Every single product that you receive is mixed by hand with berry, tea, and seaweed powders and, although we follow our formula recipe, the colour of one batch may differ from another.
Can I use TiliaLime in combination with other products?
You certainly can and you should! Our lip balm won’t ruin your look with excess greasiness, but will work all day to keep your lips healthy and nourished. Even if you wear layers of matte lipstick on top! Happy mix-and-matching - and don't forget to tag #tilialimewhen you share your look!
I want to place a wholesale order. How can I do so?
We are continuously expanding and would love to supply your shop, spa, or event with our products. If you feel excitement for our brand, please drop us a line and let’s get started!
Is it for lips only?
TiliaLime products contain a variety of natural ingredients that are beneficial to the skin, and promote its health and healing.
TiliaLime products contain a variety of natural ingredients that are beneficial to the skin, and promote its health and healing. You may apply the product to any area with dry, cracked skin, as well as minor cuts and your cuticles. Please note that areas with large injuries, and open or bleeding wounds should not be exposed to our product, or any other product, that isn't recommended by your doctor!
When will I get my order?
We create your product within 72 hours from the moment of order, and ship our orders on Tuesdays and Fridays. While it should arrive to you shortly, please note that we are shipping from Canada, and be mindful of your home address postal duration.
How long does the product last?
Our products are designed to last 2 years from the moment of purchase. They are oil based and are self-preserving, and we create them in small batches each week (or upon demand) and ship it directly to you, to ensure to outstanding quality only an all-natural product can have.
Can I have an allergic reaction to the product?
Yes. You can have an allergic reaction to practically anything in the world! We thoroughly test our products before they go into our store, we accept that individual skin types, diseases, combination with other products, and hygienic habits may create an allergic or unpleasant reaction on your skin. Our products contain a variety of nut butters and oils, such as shea, almond, coconut, and mango. It is your responsibility to be aware about your skin conditions and allergies prior to ordering. Our full list of ingredients is listed under every product. Please notify us of any reasons for concern in the order notes field at checkout and we will try our best to accommodate your needs. Please note that TiliaLime is not responsible for any reaction to our product on your skin*
What if something I ordered arrives damaged?
Contact us right away at firstname.lastname@example.org so we can investigate and replace your damaged item immediately. We do not issue refunds for products that did not meet your expectations due to scent or flavor.