Kiss me, I'm Canadian! Free Shipping on orders $75+
Kiss me, I'm Canadian! Free Shipping on orders $75+
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FAQ

. : Who we are : .

· What makes TiliaLime different? · 

Historically, beauty companies have told you what you need for your lips. We know that you know your lips better than anyone else does. Our founding team has spent years building our own formulas and testing hundreds of ingredients to create completely unique scrubs and moisturizing balms infused with the powerful antioxidants and vitamins found in plants.

Read more about what makes us different Here

· Reasons to leave your lip routine for for TiliaLime · 

Lip care brands expand their lines with over-priced, over-complicated products and ingredients that you simply don’t need. We’re changing the game because your lips deserve better.

· Each product is as unique as you are · 

We use familiar ingredients that suit your unique profile - many of these ingredients are actually edible! Create a perfect bare lip look, or use our product as a moisturizing primer for any lipstick or gloss. We carefully create each product, packing plant-derived goodness into each of our three formulas – natural, dreamy, and bold! 

· More natural, less artificial · 

Our formulations are about as natural as we can make them with ingredients sourced from around the world. We avoid potentially harmful or toxic chemicals, such as petroleum by-products, parabens, mineral oil & photo-sensitive essential oils. Instead we use real berries, green tea, botanical extracts and other superfoods to add a dash of colour and heaps of antioxidants to each product. Read the ingredient list under each product to see for yourself.

· Animal-conscious · 

Our products are cruelty-free (no animal testing ever), and include Canadian beeswax from our local beekeepers who we trust to take the utmost care of their bees. We also ensure that all of our suppliers meet these same high standards as we do.

· Have it your way · 

Dreamy, natural, or bold? It’s up to you! Whatever you’re feeling, each of our unique formulas is designed to polish & nourish your lips in its own way. Green tea, berry, or coffee - which one will you choose?  

· Happy lips, guaranteed · 

If something’s not quite right for you, just let us know within 30 days and we’ll either re-formulate it for you or give you a full refund. It’s pretty rare that people aren’t happy, and even rarer that we can’t make it right.

· Support Canadian-made · 

We are Canadian, with headquarters in the scenic London, Ontario. And just like Canadians we are diverse & source products from all over the world through our trusted suppliers and manufacturers. We proudly produce every jar in Canada.

. : Why lip scrub? : .

· Why should I scrub my lips? · 

Each scrub has a unique base infused with antioxidant-rich oils. When you exfoliate your lips, you help them shed dry skin and dead skin cells so that moisturizing products can be more easily absorbed instead of simply sitting on the surface.

· How do I use the scrub? · 

Apply a pea-sized amount using clean, dry fingers or a spatula and exfoliate your lips in a circular motion. Then lick off the excess! Our scrub pure caster sugar and taste delicious.

· How often should I scrub? · 

Sometimes it’s best to stick with your gut – or your taste buds for that matter - and choose the flavour you crave the most. Still unsure? Check out the individual product pages for a detailed ingredient listing.

· How do I store my TiliaLime lip scrub? · 

It’s simple! Store TiliaLime products in the seal-able containers they come in. We suggest storing in a cool, dry place in between uses. 

. : Using TiliaLime : .

· Do your products contain tree nuts? · 

Yes. Some of our lippies contain tree nut oils, such as sweet almond, apricot, and coconut oil. We are 100% transparent with the ingredients we use, and you can find the full list under each individual product.

· What if I’m allergic to (xyz)..? · 

If there is a certain ingredient that you are allergic to or wary of, you can feel free to reach out to us at info@tilialime.com. We will do out best to accommodate your needs because we want you to experience the TiliaLime goodness!

· What is the shelf-life of my formula? · 

Under normal use conditions, your lip balm should be safe to use for at least 2 years, and the lip scrub for 6 months to 1 year depending on frequency of use and contamination. We advise to use clean, dry fingers or a fresh cue tip for application.

· 3 flavours, all natural ingredients · 

Never wonder what is that un-pronouncable ingredient you’re putting on your pout again. Our formulas are simple and instead of synthetic fillers that trick you into thinking your lips are moisturized, while actually starving them of their natural regeneration and balance, we use botanical extracts, like the mineral-packed rosehip extract found in our Forest Berry lip balm.

· Simplicity for every taste · 

Dress up or dress down. Each lippy offers nutrition and moisture, so that you can treat your lips as a blank canvas. Go with the natural supple look or prep your lips for the long-lasting or matte lipstick application, or use it to gloss up your look anywhere you are.

· Staying active · 

While our scrub is designed to stay on your bathroom shelf, our lip balm can go anywhere you go. The slim tin easily fits into your pocket or purse, so you can access hydration on the go, when your lips need it most.

. : Shipping & Returns : .

All orders are sent out via Canada Post.

· How much does shipping cost? · 

Shipping for single orders costs $5 (USD/CAD/AUD) in the US & Canada and Australia.

· What if I’m not happy with my lippies? What is your return policy? · 

It rarely happens (less than 1% of all orders), but if you are not completely satisfied our happy lips specialists are here to help!

For new orders: Simply reach out to us at info@tilialime.com with the details of your concern within 30 days of receipt of your first order and we'll do our best to address your needs.

If for some reason we feel we're unable to address your concerns with a free one-time replacement product, we can process a full refund within 30 days of delivery of your first order. Please note, by choosing the one-time free replacement, we will be unable to refund the original purchase order.

· Refunds · 

We are happy to offer you exchanges on purchases if the product arrives defective or damaged.

To make it simple, snap a photo of the damaged product and Email it to us. We will get back to you within 72 hours.

If you did not receive your product it may have been shipped back to us if you have entered incorrect details. In that case we will contact you to correct and confirm your shipping address and send you a replacement order.

We are not liable for products being lost in transit. 

· Free Shipping · 

Purchases of $75 or more get shipped free! We hand-pour all of our products at our facility in Canada and ship them out to you within days of manufacturing.

. : Wholesale : .

· Do you sell wholesale/partner with salons and shops? · 

We appreciate your interest in bringing TiliaLime to new customers. Please fill out our wholesale request form with details about your venue, which products you are interested in, and the amount of products you are looking to order.

Please know that all wholesale orders are subject to a 25% non-refundable fee prior to beginning the order processing, and all custom orders are subject to a non-refundable 50% fee.

. : Stay Connected : .

Join in on the #tilialime trend. Tag us when you post your wilderness adventures and have a chance to be featured on our Instagram page!