At TiliaLime we proudly stand behind every product we make. Your happiness and satisfaction is our most important goal.
Our lip balms are made with all natural ingredients and we understand potential allergies and unique reactions to our product that an individual might have. Please note that all of the ingredients and potential allergens are listed with the product description.
If you are unsatisfied for any reason, or experience an allergic or unpleasant reaction, we will gladly give you a full refund within 30 days of purchase.

If your product arrives damaged, or if it looks different than what is advertised on the website – you don’t have to send it back. Snap a photo, send us your order number and within 72 hours we will ship create and ship to you a brand new replacement free of charge!
If you have any questions or concerns, please contact us at tilialimeinc@gmail.com